Shipping policy
Pre-Order Shipping
All products sold on our store are shipped on a pre-order basis.
This means your item is not held in stock and will be manufactured or sourced after your order is placed.
Processing & Production Time
Orders typically require 6–10 weeks for production and processing before they are dispatched.
This timeframe includes:
- Manufacturing
- Quality checks
- Packaging
Shipping Time
Once your order has been dispatched, delivery times will vary depending on your location and the shipping method selected at checkout.
Estimated delivery times after dispatch:
- UK: 2–5 business days
- Europe: 3–7 business days
- International: 5–10 business days
Shipping Confirmation
You will receive a confirmation email with tracking information once your order has been dispatched.
Please allow a few days for tracking updates to appear after receiving your shipping confirmation.
Delays
While we aim to meet all estimated timeframes, delays may occur due to:
- High demand
- Manufacturing delays
- Courier or customs issues
If your order exceeds the 10-week processing timeframe, please contact us and we will investigate promptly.
Multiple Shipments
In some cases, items may be shipped separately depending on supplier or warehouse availability.
Address Accuracy
Please ensure all shipping details are correct at checkout.
We are not responsible for delays or lost shipments due to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once your order has been marked as delivered, we are not responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact us and we will assist in resolving the issue with the courier.
Customs & Duties
For international orders, customs fees, import duties, or taxes may apply. These charges are the responsibility of the customer.
Contact
If you have any questions about your order, please contact us and we’ll be happy to help.